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1. Who do I contact if I have a question about my benefits?

The primary contact in Human Resources is the Human Resources Director. Whom you can reach at 401-348-2525 or by e-mail at HR@westerlyri.gov. If you have a general non-time sensitive question you can always e-mail the general HR account at HR@westerlyri.gov.

2. I called HR and they referred to me another number, party, website, or organization. Who can I call in HR for assistance?

As with most organizations, the Town uses a variety of benefits partners to deliver and administer our benefits. The HR Departments role is to act as a facilitator between our employees and those third party administrators. Often times due to HIPAA, privacy, or banking laws, HR can only assist up to a point, and then the issue/case needs to be referred to our TPA. However, if you have an issue, please do not hesitate in contacting HR first to see if we can assist you.

3. I have a question about my medical insurance, who do I contact?

The first step is to contact Blue Cross Blue Shield of RI at the customer service number on the back of the card. That number is 1-800-639-2227. If they can not resolve your issue, or you need someone to assist you in making that call, please feel free to contact HR.

4. Who do I contact if I have a question about my Health Savings Account (HSA)?

Your Health Savings Account (HSA) is actually a bank account that is partnered with your medical plan. Due to banking regulations, there is very little information that HR has about your HSA and very limited access to assist. Your primary contact is London Health Administrators, which you can contact at 1-800-343-2236. If you need assistance in contacting them, please feel free to contact the HR office.